Return & refund policy

The short version

Unused physical items can be returned within 30 days of delivery for a full refund of the item price. Digital items such as gift cards and software codes can't be returned once they have been sent.

How to start a return

1. Email support@makemartsimple.com or call +1 517-349-4054 with your order reference (it starts with MS-).
2. We'll reply within one business day with a return address and instructions.
3. Pack the item in its original packaging and send it back.

Refunds

Once the item arrives and is checked, we refund the item price to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping costs are refunded only if the return is because of our mistake.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, tell us within 7 days with a photo. We'll send a replacement or a full refund including shipping, and we pay for the return.

Items we can't take back

• eGift cards, language courses and antivirus software once the code has been emailed.
• Opened personal care items and supplements, for hygiene reasons, unless faulty.
• Items returned more than 30 days after delivery.

Exchanges

The quickest way to exchange is to return the item for a refund and place a new order.